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Effective Date: [4/3/2025]
1. Acceptance of Terms By using Fammy.lk, you agree to these Terms & Conditions. If you do not agree, please do not use our services.
2. Service Description
- Fammy.lk provides grocery delivery services within specified areas.
- Availability of products depends on local stores.
3. Orders & Payment
- Orders must be prepaid via bank transfer.
- Orders cannot be canceled once confirmed.
- If an item is unavailable, we may suggest alternatives or issue a refund.
4. Delivery Policy
- We strive for same-day delivery but cannot guarantee exact timing.
- Customers must provide accurate addresses and be available to receive deliveries.
- If delivery fails due to incorrect information, re-delivery charges may apply.
5. Refund & Return Policy
- Refunds are only issued if items are damaged or incorrect.
- Requests for refunds must be made within 24 hours of delivery.
- Perishable goods cannot be returned.
6. Limitation of Liability
- Fammy.lk is not responsible for delays due to external factors (e.g., weather, store availability).
- We are not liable for any health concerns related to the consumption of delivered products.
7. Changes to Terms Fammy.lk may modify these terms at any time. Continued use of the service indicates acceptance of the revised terms.
8. Contact Us For inquiries, contact support@fammy.lk.